Information to send before we start
- Project stage and the immediate controls or HMI bottlenecks affecting delivery.
- Platform family in use, even if multiple platforms are involved across the project.
- Whether the focus is PLC logic, HMI, alarms, diagnostics, devices, networks, or startup support.
- Available issue lists, screenshots, alarm logs, or customer punch-list items.
- Support model required: remote, site-based, or hybrid.

